Shipping policy
1. PRICES
The prices of our products include applicable VAT according to current legislation. Prices listed on our website, including all other charges, are initially shown in euros (except in the case of typographical errors). Shipping costs are not included in the product prices shown on our website. Any additional costs that may arise will be borne by the buyer, who will be informed of all amounts and the resulting final price before the contract is finalized.
Deliveries to destinations outside the Iberian Peninsula (Balearic Islands, Canary Islands, Ceuta, Melilla, Europe, or outside the EU) may incur additional costs and be subject to duties and taxes, particularly customs duties and import value-added tax. All costs arising from deliveries to non-EU destinations will be borne by the buyer.
2. ONLINE PAYMENTS
We offer the following payment methods for making purchases on our website:
- Credit card
Please note that your order will be shipped only after we have received full payment. Under no circumstances will orders be shipped without full payment.
3. DELIVERY AND RETURNS
Shipping costs are calculated according to the prices shown on the website. The exact shipping cost is displayed during the order process.
The item will be delivered to the address provided by the customer at the time of purchase. Order processing will begin the day after the order is placed and payment is confirmed, excluding weekends and holidays. Once the order has been shipped, delivery within Spain takes 1 to 3 business days, except for the Balearic Islands, Canary Islands, Ceuta, and Melilla, where customs processing may cause delays. During special campaigns, promotions, or peak seasons, preparation and delivery times may be slightly longer, and Confituras Tradicionales is not responsible for any such delays. We are not liable for delays caused by factors beyond our control, such as transportation issues, force majeure, etc.
The customer must verify that the merchandise received after purchase corresponds to what was ordered*. If you are not satisfied with your purchase, you can contact us at comercial@confiturastradicionales.com clearly explaining the problem**. We will contact you as soon as possible to find a satisfactory solution.
*It is advisable to open the packaging in the presence of the carrier, in case any product has been damaged or is in poor condition.
**Important: The deadline for submitting any claim related to your order is 24 calendar hours from the time of receipt. After this time, no claims will be accepted. Therefore, we recommend that you carefully check your order as soon as you receive it.
Due to the nature of our products (artisanal food) we do not accept returns except in the following cases:
If any product arrives damaged due to shipping, we will send you a new one or refund the corresponding amount to the credit card used for payment. In either case, you will need to send us photos of the damaged product to comercial@confiturastradicionales.com. Confituras Tradicionales will cover the shipping costs, taking into account the reasons explained above.
If any of the products do not match your order placed through our website, we will send you the correct products or refund the corresponding amount to the credit card you used for payment. Confituras Tradicionales will cover any additional shipping costs that may arise.
4. CONTACT INFORMATION:
Our customer service team is available to assist you with any complaints you may have. You can contact us via email.
comercial@confiturastradicionales.com, by calling 34 657 24 05 69 or by regular mail to the following address: Confituras Tradicionales, Carretera de Barranda, km. 2 S/N (30195 - Archivel - Caravaca de la Cruz - Murcia).